ESIC Hospital, Vannarpettai, Tirunelveli
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Rights-of-patients-attendants

Patients' Rights


Respect, Privacy & Safety: To be treated with Respect, Privacy, Dignity and in a safe environment.

Respect For Values & Belief: To be treated with Respect & regard to individuality, personal values, believes, spiritual and cultural traditions

Safety: To be free from all forms of Physical Injury, abuse and neglect.

Confidentiality: To expect confidentiality of all records and communications to the extent provided by law

Right to information: To receive information on Diagnosis, Plan of care, Prognosis, Medications, Progress during Hospitalization, / Treatment, post-discharge care etc.

Explanation about care: To be explained about proposed care including diagnostic tests performed, associated risks, alternatives, possible complications, any modification regarding plan of care & expected results of treatment

Informed Consent: To give informed consent before transfusion of Blood/ Blood products, Anaesthesia, Surgery, initiation of any research protocol, Any invasive/high-risk procedure etc.

Right to second opinion: To request for a second opinion from another physician

Right to refuse: To refuse any treatment/ procedure under consent, get discharged on request after being explained about the consequences of such refusal

Feedback, Suggestion or Comment: To express satisfaction regarding services rendered, or to comment, complain or make suggestions for improvement of quality of care/services

Access to Medical Records: To request access to his/her clinical records as per hospital policy.

Last updated / Reviewed : 2024-12-05

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निर्देश

आपको CPGRAM वेबसाइट पर निर्देशित किया जा रहा है। यदि आप पहले से पंजीकृत नहीं हैं, तो आपको CPGRAM पर पंजीकरण के लिए कहा जाएगा। पंजीकृत उपयोगकर्ता सीधे अपने CPGRAM यूजर आईडी और पासवर्ड का उपयोग करके लॉगिन कर सकते हैं।

  • 1. CPGRAM में लॉग इन करें
  • 2. "Grievance Detail"के तहत "Others/Not Listed/Not Known" का चयन करें
  • 3. "Ministry/Department" ड्रॉपडाउन में ESIC चयन करें
  • 4. "Subordinate Department/Office" में क्षेत्रीय कार्यालय का चयन करें
  • 5. शिकायत का विवरण दें .

Instructions

You are being directed to CPGRAM website. You would be asked to Register with CPGRAM if not already registered. Registered users can login directly using their CPGRAM user ID and password.

  • 1. Login into CPGRAM
  • 2. In section "Grievance Detail" select "Others/Not Listed/Not Known"
  • 3. In the "Ministry/Department" Drop Down Select ESIC
  • 4. In "Subordinate Department/Office" select the Regional Office
  • 5. Provide details of the complaint

Proceed