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Suvidha-samagam

ESIC Hospital, Tirunelveli, has established a structured grievance redressal mechanism to address concerns and complaints from patients and stakeholders.

The key components of this machinery are as follows:

1. Public Grievance Officer: The Medical Superintendent serves as the Public Grievance Officer. This role is crucial for overseeing the grievance redressal process and ensuring that complaints are addressed promptly and effectively.

2. Shikayat Adalat: A Shikayat Adalat (Grievance Court) is held every Monday from 3:00 PM to 4:00 PM. This forum allows patients and their families to present their grievances directly to hospital authorities, facilitating immediate discussion and resolution.

3. Grievance Redressal Meetings: Monthly Grievance Redressal Meetings are chaired by the Medical Superintendent. These meetings provide a platform for reviewing grievances received over the month, discussing potential solutions, and implementing necessary changes to improve services.

4. Online Grievance Submission: Patients and stakeholders can lodge grievances through the online platform provided by ESIC. This allows for easy submission and tracking of complaints, ensuring transparency and accountability in the redressal process.

5. Timely Response: The grievance redressal machinery is designed to ensure that all complaints are acknowledged and addressed in a timely manner, enhancing patient satisfaction and trust in the hospital's services.

6. Feedback Mechanism: A feedback mechanism is in place to assess the effectiveness of the grievance redressal process, allowing for continuous improvements based on patient experiences and suggestions.

Last updated / Reviewed : 2024-12-06